Why is a School-based Teacher Account creation request unsuccessful even when the information is correct?

School Administrators should first check the system error message and follow the instructions to correct and re-upload the information.

A common cause is that the school email address intended for the School-based Teacher Account has already been used by a teacher to register an individual account.

In such cases, the School Administrator may proceed as follows:

i. Ask the teacher to log in to the individual account and update the “Login Email” in “Settings” to another email address, releasing the school email; or

ii. Ask the teacher to send a deletion request to EdCity using the school email address. Once the individual account is deleted, the School Administrator can use that email to create the School-based Teacher Account (Please note: Individual accounts cannot be restored once deleted. Teachers should back up any necessary data before requesting deletion.)