How quickly does EdCity respond to customer service enquiries?

At EdCity, we prioritize prompt responses to customer enquiries with different service levels tailored to meet various needs:

For enquiries recorded before 3pm on working days via “Live Chat,” we aim to reply within 3 hours from the recorded time.

In the case of enquiries recorded after 3pm on working days via “Live Chat,” our goal is to respond by 12pm on the next working day.

Written inquiries, including emails, are addressed within 3 working days.

For written complaints, we provide an acknowledgment within 3 working days and aim to issue a preliminary reply within 10 working days to ensure effective resolution.